Privacy policy
Last updated: 22 October 2025
This website is operated by EcoGurus Ltd, trading as The EcoGurus. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use our store, interact with us or make a purchase. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Personal information refers to information that identifies you or can reasonably be linked to you. We may collect details such as your name, address, billing and shipping information, email address, phone number, payment details, account information, transaction history, communications with us, device information, IP address and usage data relating to your activity on our website.
Sources of Personal Information
We may collect personal information directly from you when you use our website, create an account, place an order or contact us. Information may also be collected automatically through cookies and similar technologies, from service providers who support our systems, and from partners or third parties who help deliver our services.
How We Use Your Personal Information
We use your personal information to provide, manage and improve our services. This includes processing your orders, arranging shipping, managing returns and exchanges, maintaining your account, remembering your preferences and tailoring your shopping experience. We may also use your information for marketing and advertising, sending promotional messages, securing our services, preventing fraud, managing customer support interactions, and complying with applicable legal obligations.
Marketing and Advertising
We may send marketing communications by email or display personalised advertising based on your activity. You may opt out of promotional emails at any time using the unsubscribe link provided.
Security and Fraud Prevention
Your information is used to protect your account, secure transactions, detect fraudulent activity and maintain safety across our systems. You are responsible for keeping your login details confidential.
Communicating With You
We may use your personal information to respond to your enquiries, provide customer support and manage your account.
Legal Compliance
We may process or disclose your personal information to comply with legal obligations, respond to lawful requests or enforce our policies.
How We Disclose Personal Information
We may share personal information with Shopify and other service providers who support payment processing, order fulfilment, analytics, shipping and customer support. We may share information with marketing partners, affiliates and third parties when you request it or consent to it. Information may also be shared in connection with business transactions or when required for legal reasons.
Relationship With Shopify
Our store is hosted by Shopify. Shopify collects and processes information about your use of our website to help provide and improve the services. Shopify may use information from your activity across different merchants. For more details on Shopify’s privacy practices and your rights, please refer to the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third Party Websites and Links
Our website may link to third party sites. Once you leave our website, their privacy practices and terms apply. We are not responsible for the content, accuracy or security of third party sites.
Children’s Data
Our services are not intended for children and we do not knowingly collect information from individuals under the age of majority. If you believe a child has provided personal information, please contact us to request its removal.
Security and Retention
While we take steps to protect your information, no system can guarantee complete security. The length of time we retain personal information depends on its purpose, including account maintenance, fulfilling orders, meeting legal obligations and resolving disputes.
Your Rights and Choices
Depending on where you live, you may have rights to access, delete or correct your personal information, request a copy of it in portable form or opt out of certain uses such as targeted advertising. You may also have rights to restrict or object to processing or withdraw consent where applicable. You can exercise these rights where available on our website or by contacting us directly. We may require verification of identity before processing requests.
Complaints
If you have concerns about how we handle your personal information, you may contact us. You may also have the right to raise your complaint with a data protection authority depending on your location.
International Transfers
Your personal information may be transferred, stored or processed outside your country of residence. Where required, we rely on recognised safeguards such as Standard Contractual Clauses to protect your information in international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and the updated effective date will be shown above.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@theecogurus.com. For data protection purposes, EcoGurus Ltd is the data controller of your personal information.