Refund policy

At The EcoGurus, we want you to be completely happy with your purchase. If you change your mind, you can return your items within 30 days of purchase.

How to Start a Return
To start a return, get in touch through the form on our Contact Us page with your full name and order number. Please contact us before sending anything back, as we cannot refund returns that skip this step. Once your return is approved, we will send you the address to return your items to. Please include your full name and order number inside the parcel.

Change of Mind Returns
Items must be unused, in their original packaging and in completely sellable condition. Change of mind returns incur a return fee of £4.95 to cover postage, which is deducted from your refund. Newsletter subscribers enjoy free returns. Simply let us know the email address you are subscribed with when you request your return.

Damaged or Faulty Items
If your order arrives damaged or faulty, we will put it right quickly. Take clear photos of the damaged product and its packaging, then send them to us through the form on our Contact Us page along with your order number and a short description. Once we have reviewed your photos, we will arrange a return, replacement or refund. No return fee applies to damaged or faulty items.

Incorrect Items
If you receive the wrong item, contact us through our Contact Us page with your order number and photos of the item and its labels. We will send the correct item and provide return instructions if needed, at no cost to you.

Refunds
Once your return arrives, it will be inspected to make sure it meets the conditions above, and you will receive an email confirming receipt. Please allow 5 to 7 working days for your refund to be processed and issued to your original payment method. Any applicable return fee is deducted before the refund is issued.

Questions
For all return enquiries, please reach us through our Contact Us page.